❓ Frequently Asked Questions (FAQs)
Welcome to our Help Centre! Below you’ll find answers to the most common questions from our customers.
What products do you sell?
We specialise in a wide range of cosmetics and beauty products, including skincare, makeup, hair care, and fragrances from trusted and emerging brands.
Do you ship across the UK?
Yes, we deliver throughout the UK. Shipping options and delivery times are displayed at checkout based on your location.
How long does delivery take?
Standard delivery typically takes 2–4 working days, and express delivery is available (1–2 days). You’ll receive tracking details once your order is dispatched.
How can I track my order?
Once your order is shipped, you’ll receive an email with your tracking number and a link to follow its progress.
Can I cancel or change my order after placing it?
If your order hasn’t been processed yet, contact us immediately at info@prismslough.co.uk. Once dispatched, changes or cancellations aren’t possible.
Do you accept returns?
Yes, we accept returns within 14 days of delivery for unused, unopened items. Please read our Returns Policy for full details and instructions.
What should I do if I receive a damaged or incorrect item?
Contact us within 48 hours of delivery at info@prismslough.co.uk with your order number and photos of the issue. We’ll arrange a replacement or refund promptly.
Are your products genuine?
Absolutely. All our products are 100% authentic and sourced from trusted suppliers to ensure quality and safety.
Is my payment information secure?
Yes, we use industry-standard SSL encryption and secure payment gateways to protect your data. Your information is never stored or shared.
Do you offer discounts or promotions?
Yes! Keep an eye on our homepage, subscribe to our newsletter, and follow us on social media for exclusive offers and beauty deals.
How can I contact customer support?
Email us at info@prismslough.co.uk or visit our Contact Us page for full details. We aim to respond within 24–48 hours (Mon–Fri).